Below are answers to the questions to our most frequently asked questions.  If you do not see your question answered below, please email Anne Kane at admin@eaasports.org.  Click on any of the categories below to go directly to that topic:

How do I register online?

Go to the EAA web site at www.eaasports.org, scroll down and select CLICK HERE TO REGISTER ONLINE.  You will then be brought to the EAA Online Registration System.  You might need to click OK at a Security Alert box before entering the EAA Online Registration System.   

Once in the registration system, you will first see an Introductory Page.  Go to the bottom of this page and select the Step 2 button.  Next, the Registration Form will be displayed with a Select a Sport drop-down list near the top.  Drop down the sport list and select the sport you want to register your child for. It is recommended to select the sport prior to completing the rest of the registration information.  Once the sport is selected, continue filling in the rest of the registration form and follow the directions on each screen.   

Prior to the In-Person Registration, you may pay using a credit card (recommended) or a check (either brought to the In-Person Registration or mailed to the address on the form). After the In-Person Registration has occurred, you must either use a credit card or mail in your registration form and payment.  

Your registration is NOT complete until payment has been received.

How do I know if my online registration was successful?

When you register online you will receive an email confirmation message from our credit card merchant with the details of your transaction.  Within a few day of completing your registration, you will also receive an email message from your sport program.  If you do not receive these messages, your online registration did not complete properly and your child is not registered.  Please contact Anne Kane at admin@eaasports.org with any registration issues. 

When is the last date to register?

Each sport will determine their specific “close date” for registration.  For travel sports, the “close date” is a hard date with few exceptions.  For in-house sports, the “close date” is more flexible.  Typically, the “close date” for the in-house sports is anywhere from a few weeks to a few days prior to the coaches meeting or when an age group is full (all teams have maximum number of players).   

Space is limited for all our programs and registrations are accepted on a first come, first served basis.  Participants who register late in the process may be placed on a waiting list and added when another participant cancels their sport registration or if a decision is made to adjust team allocations for any age group.  It is highly recommended and is in the best interest of your child to register early or on time for your sport. 

My credit card transaction is not working, how can I register?

You will need to mail in a copy of the registration form with a check payment for the sport fee.  Please mail it to:

EAA c/o MinnWest Bank
1150 Yankee Doodle Road
Eagan, MN  55121

 On the top of the registration form please include a note indicating that you had trouble with the credit card transaction.  We will ensure that you do not double pay; and if that does happen, we will refund one of the payments.   

How can I pay by check?

Two options:
(1) You may bring your check to the EAA In-Person Registration.  Please refer to the home page of the EAA web site at www.eaasports.org for the date, time and location.

(2)  You may mail in a copy of the registration form with a check payment for the sport fee.  Please mail it to:

EAA c/o MinnWest Bank
1150 Yankee Doodle Road
Eagan, MN 55121 

Is your credit card site secure?

Yes.  During the credit card processing, you are brought to a separate site powered by viaKlix. 

I forgot to add a player/coach request to my child’s registration, how can I add that information now?

Email your request (including your child’s name and registration number) to either the EAA Administrator at admin@eaasports.org or the specific Sport Director.  To contact the sport director, go the EAA web site at www.eaasports.org, select the Contact Us tab from the choices that run across the top of the page. 

For in-house sports, whether player or coach requests are used during team formation is determined by the sport director.  If requests are used, the age group coordinators (who are the volunteers that form the teams) try to satisfy requests (especially mutual requests), but please keep in mind that no request is guaranteed. 

For travel sports, typically try-outs are used to form teams thus requests are not used during team formation.  

I did not print or I lost my medical form, can you send one to me?

The Emergency Information and Medical Form is available on the EAA web site at www.eaasports.org.  See the right panel of the home page under EAA News.  Select Emergency Information Form and follow the link, which will download the form for you to print out and bring to your first practice.  This form is for the coach to keep during the season.  

My registration information was incorrect, how do I fix it?

Email the EAA Administrator at admin@eaasports.org. Please include your child’s name and registration number as well as the registration information that needs to be corrected. The registration data will then be updated with the information you provided.  You should receive an email confirming that the changes have been applied.  

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REFUNDS

How do I request a refund?

Email the sport director with your refund request.  In your email, please include the participant’s name and registration number.  Also, including the reason for the refund is helpful to the sport director.  To contact the sport director, go the EAA web site at www.eaasports.org, select the Contact Us tab from the choices that run across the top of the page. You should receive communication back from the sport director that your refund was submitted.  It will take 2-4 weeks for the request to be processed. 

What is your refund policy?

In general, registration fees will not be returned after team formation unless approved by the sport’s director.  An in-house sport director may chose to refund up until practices start; but, once practices start, refunds are not given.   Travel sports will give a refund to any participant that doesn’t make a team.  

Do you sell my personal information?

No.  It is against our policy to provide any part of your registration information for a purpose outside of EAA. 

Can I get on your mailing list/email list?

Yes, please send your email address to the EAA Administrator at admin@eaasports.org.  If you have any children currently participating in EAA, please provide their names and any registration numbers you might have. We will then update the registration data with your email address. 

 If you are new to EAA, once you have registered a child for a sport program, you will be on the mailing list/email list.  Until then, you will need to watch for registration advertisement in the local newspaper or ask neighbors who participate in EAA to let you know.  

Can you take me off your mailing/emailing list?

Yes, please email the EAA Administrator at admin@eaasports.org with the request to remove your address and/or any/all email addresses.  Please state the email address that is receiving our mailings so we can clear it from our data. If you have any registration numbers and the sport season (e.g., Winter 2007), please include this information as well.  Once removed from our data, you will no longer receive any mailings from EAA. This includes registration mailings. 

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TEAM PLACEMENT

How will you contact me about my team?

For in-house sports, around the time of the coaches meeting (roughly 1-2 weeks prior to the start of the season), an EAA email will be sent to you that contains your team name, coaches’ names and their contact information along with possibly other information about the start of your season (e.g., your schedule).  In addition, after the coaches meeting, your coach should contact you via email or phone.  

For travel sports, you should receive a call from a coach or the sport director within the designated time provided to you during the tryout process.  

My child is not on a team with his/her friends, what happened?

With regards to in-house sports, Age Group Coordinators work very hard to create the teams and try to satisfy requests on the registrations when requests are allowed for that sport.  However, many factors go into forming teams (such as the number of participants for an age group, the number of players on a team, balancing grades when the age group is more than one grade, balancing participants from schools).  Because so many requests are received, EAA does not guarantee any request.   

My child was not placed with the coach we requested, what happened?  Can this be switched?

For most sports, getting enough coach volunteers is always a struggle.  Age Group Coordinators work very hard to create the teams and try to satisfy requests on the registrations when the sport allows them.  However, many factors go into forming teams (such as the number of players on a team, more than a team’s worth of kids requested the same coach, balancing grades when the age group is more than one grade, balancing participants from schools).  Because so many requests are received, EAA does not guarantee any request.  Once the teams are formed and announced, we do not switch players between teams.  

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Coaches

When will I hear from my coach?

Each in-house sport usually has a Coaches Meeting roughly 1-2 weeks before the start of the season.  At this meeting, the coach will receive their team and contact information.  Your coach should contact you via email or phone following this meeting.  In addition, an EAA email will be sent to you that contains your team name, coaches’ names and their contact information along with possibly other information about the start of your season (e.g., your schedule).

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Equipment

I missed equipment return, where can I turn in our equipment?

For this situation it is best to contact the Sport Director via the EAA web site at www.eaasports.org, select the Contact Us tab from the choices that run across the top of the page.  Then, scroll down to your sport and select the email address for your Sport Director.

Do you collect old uniforms?

Typically, no. If we are contacted by another group to collect old sport uniforms, we will announce this collection opportunity in the EAA Newsletter.  The event will be associated with an In-Person Registration time.  

My trophy is lost or broken, can I get a replacement?

For this situation it is best to contact the Sport Director via the EAA web site at www.eaasports.org, select the Contact Us tab from the choices the run across the top of the page.  Then, scroll down to your sport and select the email address for your Sport Director.