Frequently Asked Questions
Below are answers to our most frequently asked questions. If you do not see your question answered below please contact the Sport Director for sport specific questions or Anne Kane at admin@eaasports.org for other administrative questions. Click on any of the categories below to go directly to that topic:
How do I register online?
Go to the EAA web site at www.eaasports.org, and click on the registration tab along the top of the page. Choose from the active registrations listed on the page. You will then be brought to the EAA Online Registration System. You can also find these registration buttons on the page of the sports that are currently accepting registrations.
Once in the registration system, you will first see a Welcome Page. Read through the information on this page and click the continue button to proceed. The registration system will direct you through the required information in each section. If you do not fill out a required question, the system will alert you of this when you try to continue to the next section. If you are registering more than one child, you will have the opportunity to so on the summary page.
When you have finished entering all of the information for the player(s) you will be able to choose your payment method. Upon completion of your registration, you will receive an e-mail confirmation with the information you entered.
Your registration is NOT complete until payment has been received.
Why do I need to create an account?
In order to register your child, you must first set up an account. By creating an account, all of the following benefits exist:
- All player/family information is pre-populated year after year, making registration quick.
- All registration receipts and information are stored in the user’s account to provide a historical record.
- This system allows for the ability to have a auto-recurring payment in a “payment plan” scenario. All credit card companies require that any automated payment in an online scenario must be able to be edited, adjusted, managed through a user account to ensure that users can take necessary steps if a card is stolen etc....
- New spam regulation requires that users be able to manage and alter their communication preferences to cut down on unwanted emails. This system allows a user to log in to their account at any time to adjust their email, add emails etc...
- Creation of an account allows EAA to send out e-mail notifications to their members regarding upcoming registrations, clinics & camps and other information that is sent out periodically.
- Once a user has created an account, they will never have to do it again.
How do I know if my online registration was successful?
When you register online you will receive an email confirmation message from EAA and our credit card merchant with the details of your transaction. Within a few day of completing your registration, you will also receive an email message from your sport program. If you do not receive these messages, your online registration did not complete properly and your child is not registered. Please contact admin@eaasports.org with any registration issues.
When is the last date to register?
Each sport will determine their specific “close date” for registration. For travel sports, the “close date” is a hard date with few exceptions. For in-house sports, the “close date” is more flexible. Typically, the “close date” for the in-house sports is anywhere from a few weeks to a few days prior to the coaches meeting or when an age group is full (all teams have maximum number of players). Space is limited for all our programs and registrations are accepted on a first come, first served basis. Participants who register late in the process may be placed on a waiting list and added when another participant cancels their sport registration or if a decision is made to adjust team allocations for any age group. It is highly recommended and is in the best interest of your child to register early or on time for your sport.
My credit card transaction is not working, how can I register?
You can use a check card which will debit the money directly from your bank account or purchase a pre-paid VISA gift card; available at local stores (Walgreens, Cub Foods etc.).
Is your credit card site secure?
Yes. This registration system is protected by 128 bit SSL encryption which meets or exceeds all e-commerce standards.
I forgot to add a player/coach request to my child's registration, how can I add that information now?
Email your request (including your child’s name and registration number) to the specific Sport Director.
For in-house sports, whether player or coach requests are used, team formation is determined by the Sport Director. If requests are used, the age group coordinators (who are the volunteers that form the teams) try to satisfy requests (especially mutual requests), but please keep in mind that no request is guaranteed.
For travel sports, typically try-outs are used to form teams thus requests are not used during team formation.
Click here for a list of Sport Directors.
Where can I find a Medical Emergency Information Form?
The Medical Emergency Information Form is available on this site. Please click here to download the form for you to print, fill out and bring to your first practice. This form is for the coach to keep during the season.
My registration information was incorrect, how do I fix it?
Please contact admin@eaasports.org with any registration issues.
How do I request a refund?
Email the Sport Director with your refund request. In your email, please include the participant’s name and registration order number. Also, including the reason for the refund is helpful to the Sport Director. You should receive communication back from the Sport Director that your refund was submitted. It will take 2-4 weeks for the request to be processed.
Click here for a list of Sport Directors.
What is your refund policy?
In general, registration fees will not be returned after team formation unless approved by the Sport Director.
An in-house Sport Director may chose to refund up until practices start; but once practices start refunds are not given.
Travel sports will give a refund to any participant that does not make a team.
MAILING LIST / PERSONAL INFORMATION
Do you sell my personal information?
No, your information will never be sold or shared with anyone.
How can I get on your e-mail list?
By creating an account, your email address will be added to our member listing. To create an account, simply click on the log in button on the top left of the website. After you have submitted the required information, you will receive a confirmation e-mail which you will need to activate your account.
How can I get off your e-mail list?
If you wish to no longer receive emails from Eagan Athletic Association, you can simply log into your account and then click on your username on the top left. Make sure the switch is turned to edit and click on your name. You wll see a list of each network you belong to. Find the network you no longer wish to receive emails from and click "leave network". You may also click the "Unsubscribe" link on any emails.
How will you contact me about my team?
For in-house sports, around the time of the coaches meeting (roughly 1-2 weeks prior to the start of the season), an e-mail will be sent to you that contains your team name, coaches’ names and their contact information along with possibly other information about the start of your season (e.g., your schedule). In addition, after the coaches meeting, your coach should contact you via email or phone.
For travel sports, you should receive a call from a coach or the Sport Director within the designated time provided to you during the tryout process.
My child is not on a team with his/her friends, what happened?
With regards to in-house sports, Age Group Coordinators work very hard to create the teams and try to satisfy requests on the registrations when requests are allowed for that sport. However, many factors go into forming teams (such as the number of participants for an age group, the number of players on a team, balancing grades when the age group is more than one grade, balancing participants from schools etc). Because so many requests are received, EAA does not guarantee any request.
Once the teams are formed and announced, we do not switch players between teams.
My child was not placed with the coach we requested, what happened? Can this be switched?
For most sports, getting enough coach volunteers is always a struggle. Age Group Coordinators work very hard to create the teams and try to satisfy requests on the registrations when the sport allows them. However, many factors go into forming teams such as the number of players on a team, more than a team’s worth of kids requested the same coach, balancing grades when the age group is more than one grade, balancing participants from schools etc). Because so many requests are received, EAA does not guarantee any request.
Once the teams are formed and announced, we do not switch players between teams.
When will I hear from my coach?
Each in-house sport usually has a Coaches Meeting roughly 1-2 weeks before the start of the season. At this meeting, the coach will receive their team and contact information. Your coach should contact you via email or phone following this meeting. In addition, an e-mail will be sent to you that contains your team name, coaches’ names and their contact information along with possibly other information about the start of your season (e.g., your schedule).
I missed equipment return, where can I turn in our equipment?
For this situation it is best to contact the Sport Director.
Click here for a list of Sport Directors.
Do you collect old uniforms?
Typically, no. If we are contacted by another group to collect old sport uniforms, we will announce this collection opportunity in the EAA Newsletter.
My trophy is lost or broken, can I get a replacement?
For this situation it is best to contact the Sport Director.
Click here for a list of Sport Directors.
